RETURNS & EXCHANGES
We accept returns and exchanges for U.S & PR domestic orders.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We are NOT RESPONSIBLE for return shipping label costs. Customers are responsible for any return shipping fees. We will send a return label via email but the shipping cost amount will be deducted from their refund credit.
Return Labels Fees might vary depending on the weight (Usually between $3.44- $5)
If you decided to Exchange we will ship the new piece for FREE.
Policy below:
- Only garments in original condition that haven't been worn with tags will be accepted.
- Returns/exchanges must be made within 7 days from the day of delivery.
- Returns/exchanges are processed once the item is received and inspected.
- All refunds will be credited to the original form of payment. (minus the return label cost)
- Original shipping fees are not refundable.
- Sale category garment(s) are final sale and non-refundable.
To start a return please email us at info@unofficialswim.com